Title II‑ready meeting video, all in one place in Diligent Community

For clerks, board administrators and public‑sector teams, meeting video is no longer optional. It’s part of the public record — and now it’s tied to ADA Title II deadlines. New rules require livestreamed and recorded meetings to conform to WCAG 2.1 Level AA, including captions, often on tight timelines.

At the same time, many organisations still rely on ad‑hoc “YouTube‑only” workflows: upload a video, hope auto‑captions are good enough, then scramble to connect recordings to agendas and minutes when the public or press ask questions.

Livestream Manager for Diligent Community replaces that scramble with a governed approach: an accessible, agenda‑linked meeting record published from a WCAG‑aligned transparency site.

One meeting, one public record — built on a WCAG‑aligned transparency site

The Diligent Community public transparency site is designed with WCAG 2.1 AA as the target standard and has been independently evaluated, with ACR/VPAT documentation.

Livestream Manager keeps meeting video and records together. Each meeting page combines the agenda, livestream or recording, timestamps, captions, transcripts and approved minutes in a single view, giving residents, staff and the press one place to watch, read and verify what happened.

What this changes:

• Publish one authoritative meeting page instead of managing multiple links and embeds
• Deliver a consistent, accessible public experience meeting after meeting
• Clearly show how meeting content supports WCAG 2.1 AA goals without extra explanation

Captions you can review, correct and stand behind (Pro & Plus)

Livestream Manager Pro and Plus integrate BoxCast for ad‑free livestreaming with automated live captions designed for public meetings.

When configured and monitored appropriately, live captions support WCAG 2.1 AA Success Criterion 1.2.4. After the meeting, captions become a transcript inside AI‑Supported Minutes, where clerks can review and correct text, align it to agenda timestamps and publish minutes with confidence.

Corrected captions can also be pushed back to the embedded YouTube recording, supporting WCAG 1.2.2 with a better‑than‑YouTube‑only workflow.

Why it matters:

• Move beyond unchecked auto‑captions
• Use one workflow from livestream to minutes
• Document how captions were handled across live and recorded meetings

Multilingual access without adding complexity (Plus)

Livestream Manager Plus supports live multilingual captioning in up to five languages via BoxCast, with corresponding transcripts.

Viewers choose their preferred language during the broadcast. For on‑demand viewing, YouTube’s auto‑translated captions can extend reach, while the transparency site preserves the governed caption and transcript record.

What this enables

• Better real‑time access for non‑English speakers
• Language support without introducing new tools or processes
• A clear, proactive approach to accessibility planning

Agenda‑linked video that’s easy to find and reference

Livestream Manager aligns video segments to agenda or minutes items using timestamps, letting viewers jump directly to specific topics instead of scrubbing through hours of footage.

Captions and indexed transcripts create a searchable archive that simplifies records requests, press inquiries, audits and internal follow‑ups.

The payoff:

• Fewer calls asking, “When did you discuss this?”
• Less time spent rewatching video
• A clean trail from agenda to minutes to video

Faster, more accurate minutes — anchored to the record (Pro & Plus)

For Pro and Plus customers, the same transcript that powers captions feeds AI‑Supported Minutes.

Clerks see timestamped caption text inside the minutes editor, aligned to agenda items. Teams start from what was actually said, then review and approve minutes with clear ties back to the meeting.

What teams gain:

• Shorter turnaround from meeting to publishable minutes.
• Improved accuracy and auditability by anchoring minutes to verified captions and timestamps.
• Faster public access to approved minutes and searchable records.

A governance‑grade standard for meeting video

YouTube auto‑captions were never designed to serve as an official public‑sector records workflow. When captions, agendas, minutes and recordings live in separate places, teams are forced to explain gaps, defend inconsistencies and manually reconstruct the record when scrutiny hits.

Livestream Manager Pro and Plus replace fragmented workflows with a single, governed meeting record — reviewable captions, agenda‑linked video, searchable transcripts and minutes tied to what was actually decided. Built on a WCAG‑aligned transparency site, it gives teams a practical, defensible way to support ADA Title II and WCAG 2.1 AA goals.

Getting started FAQs

What’s available now? Livestream Manager is available for Diligent Community customers, with BoxCast-powered captions and transcripts included in the Pro and Plus packages. Your Customer Success Manager can confirm which package you’re on today.

Do I need anything special to use captions and transcripts? For automated live captions and transcripts, you’ll need Livestream Manager Pro or Plus and a BoxCast setup. We’ll work with your IT team to configure the encoder, audio quality and destinations so streams and captions are reliable from day one.

How does this support ADA Title II and WCAG 2.1 AA? Livestream Manager helps you support ADA Title II and WCAG 2.1 AA goals by delivering meeting video on a WCAG-aligned transparency site with BoxCast-powered captions, transcripts, and agenda-linked navigation. It doesn’t, on its own, guarantee legal compliance — your organisation is still responsible for configuration, transcript review and legal interpretation.

Who manages captions and transcripts? Clerks and IT typically work together: IT configures BoxCast and streaming settings, while clerks review and correct transcripts in Diligent Community, use them in AI-Supported Minutes, and decide when to push improved captions back to recorded video.

Where can I find training or examples? Your Customer Success Manager can share step-by-step guides, configuration checklists, and example workflows that show how other public bodies use Livestream Manager (and Pro/Plus) to connect livestreams, captions, transcripts and minutes in one place.

Ready to strengthen your meeting video strategy?

If you’re already a Diligent Community customer, talk to your Customer Success Manager about how Livestream Manager Pro or Plus can support your accessibility and transparency goals.

Not yet using Diligent Community? Request a demo to see how accessible, agenda‑linked meeting video comes together in one governed experience.